Can I express my utmost thanks for the service I have received from all the staff and yourself this month.
It is very difficult these days to find a company where all the staff provide an efficient and professional service. My initial call and visit was handled excellently by Jo, who has continued throughout to keep me updated. The time and advice you gave us when I visited with my wife and daughter allayed all worries and sealed the purchase on the day, something I thought might take longer. Finally the installation date arrived, something we all were expecting to cause stress and problems after the many builders/tradesmen we have had over the last ten years. From arrival to departure Billy and Henry were friendly, polite, respectful of our property and carpets and kept us fully informed throughout the day. They never stopped, and I suspect used their lunchtime to return to the shop to exchange a damaged hearth. Professional tradesmen are so difficult to find these days and they are certainly in that category.
Please pass on my sincere thanks to all your staff. You should be very proud of running what we believe is the best local company we have ever dealt with in our fourteen years living in Scotland.
Well done to all and Happy Christmas!
Mark P: Falkland